CUSTOMER PROMISES, VALUES & BEHAVIOURS


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decorative image with text We are one Thomas Cook

VALUES AND PROMISES

We know how important holidays are. Our teams around the world work hard to give our customers the best holiday experience ever. Our customer promises are Quality, Service and Reliability. You will play an important role in ensuring that we deliver on our customer promises.

Quality – We’re proud to offer you a holiday at it’s best

Service – We’re here to help you at anytime

Reliability – We’ve got everything covered

We ask all of our worldwide teams to follow our values each and everyday - Put our heart into it, Wear their flip flops and We're one Thomas Cook.