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IT Domain & Application Architect for CRM Solutions

Datum: 13-jan-2018

Plaats: Ghent (LOC_BEL_100022), BE

Bedrijf: Thomas Cook

IT Domain & Application Architect for CRM Solutions


The role of a Domain Architect CRM is to lead and evangelise the realisation of the CRM strategy across projects and programmes, taking ownership of design activities across projects for both the transitional & end state solution designs. The role will also be accountable for meeting the agreed requirements of stakeholders through the coordination and oversight of cross-team architectural design activity. In addition to the high level (domain/solution) architecture you will also take up the role as Application Architect, focusing on the technical part of the Microsoft Dynamics CRM implementation (application architecture, team code quality, etc.), working together closely with the development teams.



Job description


  • You are responsible for the ownership, elaboration and maintenance of the CRM solution roadmap and its alignment to domain requirements and EA CRM roadmap through collaboration with the Enterprise Architecture team.
  • You are responsible for the alignment of the CRM solution roadmap with the Group Solution and Enterprise Architectural standards.
  • You are responsible for the assessment of solution options against project and strategic requirements for the purpose of delivering well defined options and objective recommendations, weighing up all pros and cons (technical, commercial, cost, risk, etc.) for all options.
  • You are accountable for ensuring that selected solutions adhere to Group data, integration, security and infrastructure roadmaps.
  • You are the recognised system & data expert in the CRM domain and providing domain consultancy across the organization.
  • You take an active role in the development of staff undertaking all line management and performance management duties for architects within the domain.
  • You will conduct research on new technologies and recommend where/when to use them. In addition to this you will help define the technical roadmap.
  • You will assist the development team in matters of code quality, maintainability, future proofing, resilience, etc. You will hold the governance for the non-functional performance of solutions.
  • You will validate and maintain the technical service designs (logical views).




  • You have a Bachelor degree, preferable in Computer Sciences.
  • You have a strong experience of Technical Architecture in domains such as .NET, Javascript & Microsoft Azure (or similar cloud solutions).
  • You have a demonstrable experience in systems integration & services design.
  • You have  a good technical knowledge in all of the following; Omnichannel technologies, Web Commerce and especially Microsoft Dynamics CRM of which you should have extensive experience on how to properly extend & customize it.
  • You have proven  to be able to deliver flexible, reliable, supportable, cost effective IT solution designs.
  • A good knowledge and experience of SOA, Microservice and Integration architectures is preferable.
  • Experience in SalesForce and SAP CRM platform is an asset.
  • Hands on experience with Agile (Scrum) is a plus.
  • Good knowledge of application lifecycle management & continuous integration is preferable.





Our offer


  • an exciting challenge within our innovative and dynamic organization
  • a contract of unlimited duration
  • a competitive salary package including interesting fringe benefits
  • 20 days of annual leave + 6 Happy Days
  • attractive reductions on our own products



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Banensegment: Performance Management, Human Resources

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