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It Configuration Analyst

Datum: 26-jul-2017

Plaats: Ghent (LOC_BEL_100022), BE

Bedrijf: Thomas Cook


IT Configuration Analyst 


The role of a Configuration Analyst is to maintain a central repository of assets and licenses for all IT solutions. You are working with both automated and manual feeds to assure the quality of the configuration items and manage the defined relationships. You work closely with Service and Operations to be able to support any requests for information. You develop and implement the necessary policies and procedures to link the various Service and Operations functions related to Configuration Items and other data repositories with a Configuration Management System.



Job description


  • You manage the CI’s (hardware, software, network, licenses, documents, etc.) contained in the CMDB (loading, changes, deletions), normalization, reconciliation and validation of the data.
  • You assist the Configuration Manager in implementing and developing the CM policies, procedures, standards and design changes.
  • You work with Incident, Problem , Change, Request Management, Finance and all other departments that are customers of Asset & Configuration Management, responding to all queries and requests providing the necessary reports (standard or ad-hoc).
  • You provide supporting data input and reports into any external audit or commercial decision.
  • You maintain the quality of the CMDB, performing regular housekeeping and audits of the assets, the CMDB and related systems.
  • You assist in managing the Product Catalogue, SharePoint environment, master site list and other CM related products.
  • You monitor and action all CM and Licensing Requests including any supporting Purchase Orders.
  • In the future, you will assist in managing and creating service and application modeling in BMC ADDM / Discovery and managing the CMDB structure (types, classes, etc.).
  • You report into the Configuration Manager within the Service & Operations Organization.





  • Experience in an ITIL Asset and Configuration management capacity is an asset.
  • Experience of dealing with a multi-disciplined inventory within a large, complex and multi-site organization is a plus.
  • You have strong administrative skills, prioritize well and are able to organize your work efficiently.
  • You are a critical thinker with a true “can do” attitude.
  • You have good relationship management skills, are able to liaise with senior staff, vendors and end users.
  • You are a proficient user of MS Office Products – especially Excel. Knowledge of Visio, Access and DB Skills is an asset.
  • Experience working in a multi-vendor sourcing environment is a plus.
  • You communicate professionally (both in speaking and writing) in English & Dutch.  Any additional languages are an asset.
  • You are flexible and willing to travel occasionally.



Our offer


  • an exciting challenge within our innovative and dynamic organization
  • a contract of unlimited duration
  • a competitive salary package including interesting fringe benefits
  • 20 days of annual leave + 6 Happy Days
  • attractive reductions on our own products


Start date








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