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UX Designer

Date: 12-Feb-2019

Location: Manchester (LOC_GBR_100280), GB

Company: Thomas Cook

Starting with a single train journey from Leicester to Loughborough in 1841, we’ve grown into a travel company that’s constantly thinking about new and innovative ways to take you places: not just on holiday, but in your career too.

Whether you dream of working abroad or want to help create the next marketing campaign, there’s a range of roles across our retail stores, head office, Thomas Cook Airlines and far beyond. From Product Managers to pilots, there’s one thing we all have in common: keeping the customer at our heart. 

With a team of over 22,000 colleagues, operating across 15 countries, the opportunities are endless, whether you’ve worked in travel before or are looking to start a new adventure today.

Role: UX Designer x2


Location: Manchester (Some travel required to Germany)


Working Hours: 37.5


Job Purpose: The user experience designer must work to help the Thomas Cook Airlines Group product and leadership teams gain a deeper understanding of the users of their digital touch points.  Working across web, native app and other digital channels, you will work to create effortless experiences through the user journey or choosing, booking and flying with TCA.  Applying the understanding that close contact and observation with users will bring to the creation of intuitive product designs working closely with development teams and stakeholders to ensure business needs are blended seamlessly with those of the customer


Key Responsibilities:

  • Create intuitive user interfaces and experiences for customers, staff and other users of Thomas Cook Airlines digital products
  • Plan, design, organise, conduct and report on user research activities
  • Produce concept sketches, wireframes, prototypes, interaction specs and other artefacts to support an effective user centred product development process
  • Understand and advise on implementation of Thomas Cook visual designs working closely with the UI designers
  • Contribute to consistent UX design standards across the products
  • Develop and share a deep Understanding of TCA users and be a credible advocate for the user centred design process both internally and externally
  • Proactively identifies areas where UX can add value to the digital products


Key Performance indicators:


  • customer feedback measures (satisfaction) TBC
  • key quantitative business goals (usage and engagement) TBC
  • key quantitative commercial targets (revenue/sales) TBC


Capabilities Profile – technical skills/knowledge, experience & track record.


Must have:


  • Full spectrum of user research activities e.g. interviews, usability testing,  tree testing, card sorting, lab studies, persona development
  • Able to produce interactive prototypes to an appropriate fidelity for the phase of the process and the testing activity selected.
  • Highly collaborative and skilled at facilitation of collaborative design workshops and other stakeholder engagement activates
  • Comfortable working within an agile delivery squad and fully versed in lean UX methodology, enough to understand how much it just enough for the problem at hand and the associated budget/deadlines






  • 3+ years of working as a UX Designer in agile digital teams
  • Experience of travel and hospitality industry
  • Experience working in a large global business with remote teams


Qualifications, Training, Professional Memberships or Accreditations


  • Evidence attendance/completion at UX/CX training courses and conferences


Closing date: 22.02.2018


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

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