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Contact Centre Agent

Starting with a single train journey from Leicester to Loughborough in 1841, we’ve grown into a travel company that’s constantly thinking about new and innovative ways to take you places: not just on holiday, but in your career too.

Whether you dream of working abroad or want to help create the next marketing campaign, there’s a range of roles across our retail stores, head office, Thomas Cook Airlines and far beyond. From Product Managers to pilots, there’s one thing we all have in common: keeping the customer at our heart. 

With a team of over 22,000 colleagues, operating across 15 countries, the opportunities are endless, whether you’ve worked in travel before or are looking to start a new adventure today.

Connected Consultant Advert 


Job Purpose… 

To ensure exceptional service is delivered to customers in destination. Connected Consultants will provide efficient and thorough administration support to the resort operation, ensuring all team members are able to provide a great holiday experience to our customers 

What are we looking for? 

People that can… 

  • Bring to life, our company promises and values and ensures that they put the  “Customer at the Heart” in everything that they do. 

  • Enhance the Customer Journey by responding to customers queries via various communication methods including email and telephone to ensure that we are the first choice for their next holiday. 

  • Work under pressure to ensure that all customer calls are answered and resolved within set timescales. 

  • Actively manages paperwork and completes all required tasks in a timely and compliant manner. 

  • Build strong relationships and rapport with our agent, our head office departments and third party suppliers in-resort, including hoteliers. 

  • Wear the customer flip flops and ensure that they resolve customer concerns and queries raised in a timely manner to ensure customer satisfaction. Whilst making sure all is logged and followed up using the system provided. 


Within this role you will be expected to work on shift patterns that do included day and night shifts but also weekends, you will also be providing a service to both Thomas Cook Customers and 3rd Party customers that may not be Thomas Cook's. 

What’s in it for you? 

  • A  competitive salary 

  • Company Travel Insurance 

  • Return flights and all visa/work permits 

  • 2 days off each week 

  • Annual leave and UK Bank Holidays 

  • Company Accommodation 

  • Tools to do your role & uniform 

  • Full training on one of our Service Academies 

  • Summer and Winter opportunities to work in one of our many overseas destinations. 

  • Regular performance reviews and career progression 

  • Support and coaching in resort from our Overseas Management Team 


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

"You’ll have the chance to travel the world, make lasting friendships and create memories that will stay with you a lifetime."

Job Segment: Call Center, Customer Service