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Leisure and Entertainment Team Leader

Leisure and Entertainment Team Leader

Job Purpose…


To lead, develop & motivate a team of Leisure & Entertainment Staff, ensuring all company objectives & targets are communicated and reached. Ensure that the company’s guidelines and health & safety standards are adhered to. Ensuring that all customers enjoy excellent entertainment on holiday, and provide an excellent customer service at all times. 



To have strong vocal, dance and hosting ability, with the capability to be versatile, in order to bring high professionalism and delivery of our live vocal performances and evening events . Experience in presenting and/or performance will be a bonus.




To hold a Childcare Qualification -  Level 2/ Level 3 (or equivalent) or a Sports or Teacher Qualification – Level 2 or Above.


What are we looking for?


People that can…

  • Bring to life, our company promises and values and ensures that they put the  “Customer at the Heart” in everything that they do.
  • Enhance the Customer Journey whilst in destination, in one of our many hotels ensuring that we are the first choice for their next holiday.
  • To lead and motivate a team, and install a high level of responsibility and job ownership amongst the team
  • To monitor LE Staffs’ performance providing training as agreed with the destination management and feedback on day and evening performance
  • To complete staff performance reviews in accordance with the company’s guidelines
  • To provide regular updates/feedback & support to the DM/LETM/ TM regarding operational, service delivery and staffing progress  
  • To build a strong relationship with suppliers acting as an ambassador for LE & iDM
  • To monitor and control income within the properties and manage liquidation processes, ensuring accurate cash handling procedures are in line with the iDM guidelines
  • High involvement in organising items required by the LE Staff
  • Assist LE Staff with reporting, achieve targets & high service level to customers
  • To remain flexible at all times with regards to duties and working hours
  • Be fun, creative and positive in attitude in all aspects of the role.
  • Wear the customer flip flops and ensure that they resolve customer concerns and queries in a timely manner to ensure customer satisfaction. Whilst making sure all is logged and followed up using the system provided.



What’s in it for you?


  • A  competitive salary.
  • Company Travel Insurance
  • Return flights and all visa/work permits
  • 2 days off each week
  • Annual leave and UK Bank Holidays
  • Company Accommodation
  • Tools to do your role including uniform
  • Full training on one of our Service Academies
  • Summer and Winter opportunities to work in one of our many overseas destinations.
  • Regular performance reviews and career progression
  • Support and coaching in resort from our Overseas Management Team

"You’ll have the chance to travel the world, make lasting friendships and create memories that will stay with you a lifetime."