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Service Representative

Starting with a single train journey from Leicester to Loughborough in 1841, we’ve grown into a travel company that’s constantly thinking about new and innovative ways to take you places: not just on holiday, but in your career too.

Whether you dream of working abroad or want to help create the next marketing campaign, there’s a range of roles across our retail stores, head office, Thomas Cook Airlines and far beyond. From Product Managers to pilots, there’s one thing we all have in common: keeping the customer at our heart. 

With a team of over 22,000 colleagues, operating across 15 countries, the opportunities are endless, whether you’ve worked in travel before or are looking to start a new adventure today.

Service Representative Advert  


Job Purpose… 

To ensure exceptional service is delivered to customers in destination. Service Representatives will answer questions & queries and offer solutions to customer concerns, whilst offering enhancements & experiences to provide a great holiday experience. 


What are we looking for? 

People that can… 

  • Bring to life, our company promises and values and ensures that they put the  “Customer at the Heart” in everything that they do. 

  • Enhance the Customer Journey whilst in destination, in one of our many airports and hotels ensuring that we are the first choice for their next holiday. 

  • Build strong relationships and rapport with our agents and third party suppliers in-resort. 

  • Wear the customer flip flops and ensure that they resolve customer concerns and queries in a timely manner to ensure customer satisfaction. Whilst making sure all is logged and followed up using the system provided. 

  • Enhance the customer’s holiday by promoting and selling experiences within the resort. 

What’s in it for you? 


  • A  competitive salary with scope to earn more through our commission scheme and  service bonus. 

  • Company Travel Insurance 

  • Return flights and all visa/work permits 

  • 2 days off each week 

  • Annual leave and UK Bank Holidays 

  • Company Accommodation 

  • Tools to do your role including iPads & uniform 

  • Full training on one of our Service Academies 

  • Summer and Winter opportunities to work in one of our many overseas destinations. 

  • Regular performance reviews and career progression 

  • Support and coaching in resort from our Overseas Management Team 


Life at Thomas Cook is fast-paced and full of opportunities. We’re a leading international travel company that believes in empowering our people, so when you join us, you’ll be given the chance to create, learn and innovate. You’ll also be given the support and training you need to develop your career in the direction you choose.

As you might expect, our holiday benefits are something special. We’ll give you an allowance towards your holiday every year, depending on how long you’ve been with us.  There are also special last minute employee deals, which give you the opportunity to pick up a holiday at an outstanding price. Working for Thomas Cook, you can travel the world for less.

We also offer a flexible benefits package that gives you a range of options to ensure your benefits match your lifestyle.

"You’ll have the chance to travel the world, make lasting friendships and create memories that will stay with you a lifetime."

Job Segment: Customer Service Representative, Customer Service