Commercial Analyst (f/m/x)

Permanent Contract

WORK LOCATION	London
Remote work	hybrid model or remote from United Kindom
FoRM of Employment	Permanent Contract
Employment type	Full time

As the world’s oldest travel brand, Thomas Cook has been shaping travel since 1842. In September 2020, Thomas Cook, one of the most recognisable names in tourism, returned as an online travel agency. It is now part of the Polish-based eSky Group, which owns and operates brands such as eSky and eDestinos in 50 markets worldwide. Together, we develop solutions that inspire people to explore the world, and we turn these inspirations into experiences.

With ATOL-protected holidays and city breaks packages, the new Thomas Cook allows customers to design their own trip according to their budget, needs, and specifications. Customers can fly from all major UK airports with direct flights from all major carriers, thousands of hotels to choose from, and add-ons including car hire, insurance, and attractions.

We're looking for a Commercial Analyst to join our team and play an active role in day-to-day pricing and trading decisions across our OTA travel products. You'll dig into performance data, keep a close eye on the competition, and make real pricing calls that drive conversion and margin. If you enjoy working with data, moving fast, and owning the outcomes of your decisions - this could be a great fit.

What will your journey with us look like?

Monitor daily and weekly performance across destinations, travel dates, passenger mix, and supplier/product mix.
Identify opportunities and issues using core commercial metrics, including conversion rate, booking volume, ABV (Average Booking Value), margin, booking pace, and cancellation trends.
Recommend and execute price changes within agreed tolerances to optimise revenue and margin.
Track competitor pricing and market movements, flagging where we're out of position and proposing corrective actions.
Produce clear, insightful reporting (daily/weekly packs) covering what's happening, what we did about it, and what the results were.
Work closely with Marketing, Product, Supply, and Finance to make sure pricing actions are aligned with promotions, inventory, and business targets.
Support testing and continuous improvement, from price tests to promotional activity effectiveness, and make sure learnings are captured and shared.

183

years on the market

in total

750

employees

around the world

markets

globally

To succeed in this role, you need:

Experience working in or closely alongside online travel agencies, revenue management, commercial trading, or pricing - or a similar commercial environment.
Comfortable making decisions at pace and owning outcomes after executing price changes.
Strong analytical mindset and interest in pricing, performance, and commercial outcomes.
Advanced Excel and Google Sheets, including Lookups (for example VLOOKUP/HLOOKUP & Pivot tables)
Data cleansing and structuring for analysis
Ability to interpret trends, form a recommendation, and explain it clearly to stakeholders.
High attention to detail, especially when working with numbers and reporting.
Knowledge of BI tools such as Power BI, Tableau, or Looker Studio (nice to have).